Privacy Policy

The Sentient Space LLC Privacy Policy

Effective Date: March 25th, 2025

1. Introduction

Your privacy is important to us, and we are committed to protecting any personal information you choose to share. This Privacy Policy explains how we collect, use, and safeguard your information when you contact us through Psychology Today, or reach out to The Sentient Space LLC’s designated business email address (email listed on our website) or phone number (through a referral source). By reaching out to The Sentient Space LLC, you are agreeing to the Privacy Policy terms and conditions. See Privacy Policy & Terms and Conditions below.

2. Mobile SMS Messaging Privacy Policy

We do not collect personal information directly through this website. However, if you choose to contact us via our Psychology Today profile, or by using the designated email address provided on our website or through a referral source that shared our contact information, the following information may be collected:

  • Name

  • Email Address

  • Phone Number

  • Brief Message (e.g. you stating that you are interested in therapy services and would like to set up a consultation).

Use of information Collected: We may use the information we collect to respond to your inquiry, discuss therapy services and get you set up with therapy services with your consent.

Sharing of information collected: We do not share, sell, rent or trade any information provided with third parties for promotional purposes.

As a current or prospective client, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help. You understand that the messaging frequency may vary. Messaging & data rates my apply. Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.

When reaching out to The Sentient Space LLC you can state a preference in the brief message of how you would like The Sentient Space LLC to contact you to set up an initial consultation. The initial consultation can be set up via email or through text messaging.

3. How We Use Your Information

We use the contact information provided to:

  • Respond to your inquiry

  • Schedule an initial consultation and discuss therapy services

  • Provide relevant information about our services.

  • If you decide to set up services with The Sentient Space LLC, with your verbal consent and permission during our initial consultation call, The Sentient Space LLC will use your name, email, and phone number disclosed to create a client profile in our electronic health records (EHR) system, Simple Practice. Additionally, The Sentient Space LLC will use your name and phone number with your verbal consent and permission to set up a HIPPA-compliant secure texting channel using IPLUM for communication with scheduling, rescheduling and cancellations.

4. Messaging Terms and Conditions

If you communicate with The Sentient Space LLC through the Psychology Today Inquiry Form, or reach out via our designated business email address (provided on our website) or phone number (through a referral source):

 You acknowledge and accept the following:

  • You agree to receive informational messages from The Sentient Space LLC. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at awashington@thesentientspace.com You can optout at any time by replying STOP.

  • During the initial consultation and setting up services with The Sentient Space LLC, standard SMS text messaging will be used for communication through IPLUM, which is what platform The Sentient Space LLC’s designated business number utilizes. You accept that you are aware that standard text messaging is not HIPPA compliant and should not be used to share Protected Health Information or other identifying information. By engaging in standard SMS communication with The Sentient Space LLC, you acknowledge that if you choose to share PHI or other identifying information it will not be protected health information and you accept responsibility if a breach were to occur. By leaving a voicemail on The Sentient Space LLC’s business phone number, which operates through IPlum, you acknowledge the potential risk of sharing protected health information (PHI) and accept responsibility for any breach of PHI or other identifiable information that may occur.

  • You acknowledge and accept that once you are set up with IPLUM secure texting channel and the Simple Practice client portal it has a secure messaging feature that is HIPPA compliant and is an option for you.

  • Communications via email and text messaging are not always secure, and confidentiality cannot be guaranteed outside of HIPAA-compliant platforms

  • You should avoid sharing sensitive personal health information via email or text unless explicitly agreed upon through a secure method.

  • The Sentient Space LLC is not responsible for any unauthorized access or data breaches that may occur due to the use of non-secure messaging platforms.

  • Any urgent or emergency concerns should not be communicated via messaging and should be directed to emergency services by calling 911 or utilizing a mental health crisis hotline by calling 988.

5. Data Security

The Sentient Space LLC uses Google Workspace for business emails, which complies with HIPAA regulations. Google Workspace provides industry-standard security measures, including encryption for data in transit and at rest, secure storage, and access controls. Google Workspace also has its own security and privacy policies, which can be found on their website. However, no electronic system is entirely risk-free, and we encourage you to use your discretion when sharing sensitive information. The Sentient Space, LLC asks you (prospective client) to refrain from sending PHI or other identifying information via email.If you (prospective client) do disclose PHI or other identifying information when reaching out to The Sentient Space LLC via Psychology Today Inquiry Form (that will send us an email to our business email) or our email directly you acknowledge that you are doing this at your own risk and you accept responsibility for a breach of PHI if it occurs.

The Sentient Space LLC utilizes Psychology Today for client inquiries. Psychology Today has its own privacy policies that you can review and read about on their website. When you submit an inquiry to The Sentient Space LLC through Psychology Today, we receive your information via our HIPAA-compliant Google Workspace business email.

The Sentient Space LLC will use Simple Practice for our EHR system. Simple Practice implements rigorous security protocols, including encryption, secure cloud storage, access controls, and HIPAA compliance to ensure the confidentiality and integrity of client records. More information about Simple Practice’s security and privacy policies can be found on their website.

6. Your Rights

You have the right to:

  •  As a prospective client, you can request that we update or delete your contact information if you no longer want to consider starting therapy services with The Sentient Space LLC.

  • As a prospective client, if you no longer wish to be contacted by The Sentient Space LLC, you can text STOP to opt out of communication. Upon receiving the STOP request, your contact information will be removed from our records, and you will no longer receive communication from The Sentient Space LLC.

To exercise these rights, please email awashington@thesentientspace.com

7. Third-Party Links

Our website may contain links to third-party websites, including Psychology Today. We are not responsible for the privacy practices of those websites, and we encourage you to review their policies separately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: awashington@thesentientspace.com